Senior Pricing Manager

Role Overview

• Acting as a single point of contact for the intake and triage of Pricing and LPM Business As Usual (“BAU”) requests, including tracking/monitoring current Pricing and LPM team workloads, evaluating new opportunity requirements/involvement and timelines, assessing individual Pricing and LPM team member capacity/capabilities, delegating to the appropriate Pricing and LPM team member and informing requestor/lawyer of selected resource to coordinate on next steps (including looping in the Proposals team if required).
• Assessing and approving pricing approval requests for Alternative Fee Arrangements (AFAs) of up to $100,000, and provide commentary and guidance as required.
• Acting as main point of contact with Finance including Business Insights and Billings teams for escalations, best practice sharing/implementation and troubleshooting.
• Acting as subject matter expert and point of contact for a suite of Pricing and LPM processes and best practices, including bank AFA processes, client-specific arrangements/reporting, and pricing committee approvals.
• Working closely and building relationships with lawyers through managing and strategizing on the pricing and service-delivery related aspects of pitches and proposals.
• Developing Alternative Fee Arrangements (“AFAs”) and budgets for clients across all MT offices, as well as managing the process of setting and negotiating hourly rates for strategic and institutional clients.
• Prepare and manage client reporting requirements ranging from individual reports/requests to recurring matter portfolio reports.
• Developing template budget and project management tools for different matter types, and fee data analytics and other pricing tools to streamline the budgeting process for client matters.
• Overseeing budgeting software, Iridium Matter Module, and ensureing optimal performance and continual improvement and engage with vendor in relation to potential enhancements and implementation of upgrades.
• Project leadership for AFA Workflow priority project for roll-out to various practices and sub-practices.
• Developing profitability analysis of AFAs being contemplated for new client matters or monitoring profitability of AFAs already in use for existing matters.
• Leading the recruitment and hiring process of prospective Pricing and LPM team members, including onboarding and training new hires.
• Mentoring, goal setting, continual training, feedback to and development of all Pricing and LPM team members.
• Acting as main point of contact for pricing related questions or general pitch/RFP related questions.
• Providing general training and education to lawyers, staff and externally on pricing and legal project management strategies, approaches and tools.
• Enhancing the Firm’s use of legal project management and overseeing the monitoring of matters across all offices that are being project-managed.
• Promoting various service delivery efficiency initiatives, including in relation to alternative staffing approaches, the use of technology tools for different legal processes, and the reengineering of legal services.
• Collaborating with the Clients and Markets team on BAU projects, including client proposals, as well as special projects.

Requirements

• Completed post-secondary education in a related field.
• Advanced degree preferred (e.g. MBA; CPA; LLB/JD, etc.).
• A minimum of 10 years of relevant experience in a legal or professional services organization, with at least 5 years of experience working directly in client service innovation, pricing and budgeting.
• Ability to effectively influence and lead multiple levels of an organization, across functional boundaries.
• Solid working knowledge of Business Intelligence concepts (e.g. reporting, querying tools, spreadsheets, dashboards, and data mining).
• Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building.
• Proven time management and organization skills (must be able to prioritize workload and meet deadlines).
• High level of attention to detail.
• Ability to learn quickly in a dynamic environment.
• Ability to follow-up on activities without delays and to work both autonomously and on teams.
• Solid computer knowledge including the Microsoft Office Suite, especially in Excel.
• Ability to use Internet research methods, and to keep up-to-date with changes in technology.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.