Lead end-to-end implementation efforts from contract execution through go-live and transition to steady-state operations
Drive the transformation and standardization of implementation methodologies, tools, templates, and governance models
Identify and implement improvements to reduce implementation cycle time, risk, and cost while improving quality and client satisfaction
Establish scalable implementation frameworks that support growth across multiple states and programs
Partner closely with Sales leadership to manage the implementation pipeline, demand forecasting, and delivery readiness
Serve as a senior implementation leader for key clients, ensuring alignment on scope, timelines, risks, and success criteria
Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services
Lead, mentor, and develop implementation managers, project managers, and delivery staff
Establish implementation governance, escalation paths, and delivery assurance processes
Monitor implementation performance through KPIs, milestones, and risk indicators

8+ years of experience leading technology or services implementations in healthcare or public-sector environments
Medicaid eligibility experience required, including eligibility determination systems, workflows, and program operations
Proven experience driving implementation transformation, standardization, and process improvement
Experience partnering with Sales on pipeline planning, deal readiness, and delivery forecasting
Strong leadership, communication, and stakeholder management skills
Ability to travel up to 15% domestically
SNAP (Supplemental Nutrition Assistance Program) eligibility experience strongly preferred
PMP or equivalent project management certification
Experience with integrated eligibility systems, MMIS, or human services platforms
Familiarity with Agile, hybrid, or scaled delivery methodologies

Director – Implementations

Key skills