About this role
Role Overview
- Accurate and efficient ordering of testing for samples received in batch shipments
- Strict adherence to lab and clinical trial protocols, procedures, and work instructions
- Accurately setting up projects in all required systems upon execution of the statement of work
- Assist Project Managers with budget and timeline tracking and maintenance
- Follow up on all assigned tasks and escalate issues as needed to the Project Manager
- Draft meeting agendas and minutes and attend client meetings in support of Project Managers
- Troubleshoot and resolve clinical trial sample issues by working with internal associates, the client, CRO’s, and clinical sites as needed
- Write clinical trial work instructions per study protocol and data specification requirements
- Complete quality control checks of test data transfers and exportation of results as assigned
- Timely completion of data discrepancy resolution of data transferred to clients in support of database locks
- Train clients on company web-based reporting system
- Assist Project Managers with applicable billing for their assigned studies
- Represent department and the organization favorably and in accordance with established company standards and associate attributes at all times
- Prepare project status and study metric updates
Requirements
- Bachelor’s degree (majors in science preferred) and/or equivalent work experience
- Minimum 1 year experience in medical/laboratory/pharmaceutical industry
- Customer service focused with professional demeanor
- High level of proficiency with PC based software programs, including but not limited to MS Excel, and Outlook
- Minimum 3+ years’ experience in medical/laboratory/pharmaceutical industry (for Level II)
Benefits
- Excellent full-time benefits including comprehensive medical coverage
- Dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays