Customer Service Representative

Role Overview

• A Customer Service Representative (CSR) provides support to customer accounts and handles any team calls routed to them.
• Responsibilities include assisting customers via phone, chat, and email; processing orders; and issuing credits and return authorizations.
• The CSR serves as the primary point of contact for customer inquiries.
• They also support the sales team by answering questions and troubleshooting issues.
• The CSR is responsible for ensuring timely resolution and closure of all reported issues.
• This position works Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time (11:00 a.m. to 8:00 p.m. Eastern Time).

Requirements

• High school diploma or equivalent required.
• College experience and/or two-year degree preferred.
• Strong service mentality – dedicated to satisfying the customer
• Strong oral and written communication skills
• Attention to details accurate
• Ability to meet deadlines in a fast-paced environment
• Solid organizational skills with the ability to manage multiple tasks at once
• Exceptional math skills
• Product knowledge
• Order entry and computer skills – Microsoft Word/Excel/Outlook and Lotus Notes
• Self-motivated
• Team oriented

Benefits

• health insurance
• retirement plans