Manages aspects of program implementation and operations.
Ensures program is operating effectively.
Applies broad expertise and advanced knowledge to wide-ranging issues.
May act as a team lead and provide direction to less experienced employees.
Works with Sr. Directors, Directors, Managers and frontline employees across functions to influence decisions and actions.
Communicates complex ideas to diverse audiences using a variety of media.
Integrates industry knowledge related to data into everyday business practices and decision making.
Provides others with guidance around complex industry regulatory and compliance environment and considerations.
Creates new and complex data models to facilitate business decisions.
Provides direction on overall program.
Performs in-depth quality assurance final reviews and contract drafts.
Develops new or revises existing scopes of work to ensure compliance standards and deliverables are established.
Acts as a change agent during the deployment of projects and changed or new guidance.
Manages projects using the Plan/Do/Check/Act (PDCA) methodology.
Works effectively with stakeholders to resolve issues and drive project success.
Contributes to process improvements, documentation, metrics, management of change and change management efforts.
Leads and facilitates Governance Committee meetings.
Implement Lean methodology.

Bachelors Degree or equivalent experience
Job-related experience, 8 years
Masters Degree in job-related discipline or equivalent experience
PMI-Project Management Institute PMP-Project Management Professional certification
10 years of related experience or equivalent
Ability to use understanding of the business to help drive strategic decision making, and to recommend operational improvements
Ability to lead the largest most complex projects across the line of business supported (i.e. Customer Care, Human Resources, etc.)
Deep knowledge and expertise of business and or industry drivers
Ability to lead large and complex projects working with cross-functional teams
Ability to create compelling business cases based on complex business environments and inputs
Adept at addressing issues with diplomacy and tact
Experience implementing Lean methods

Expert Transmission As-Built Program Manager

Key skills