Responsible for defending existing revenue within named Tier 1 Accounts like JPMorgan Chase, Global Payments, Moneris, Adyen or Square focusing specifically on driving client value by developing a deep understanding of client’s business needs and strategic direction.
Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Digital Commerce vertical.
A builder; interested in developing both internal, and external relationships and hunter mentality within current Tier 1 Accounts.
Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com.
Build Tier 1 Account Plans to align executives, customer success, product and operations on account development and execution.
A continual learner that stays up to date with payment, compliance, merchant risk and merchant onboarding market trends and industry needs.

Must have minimum of 8-10 years’ experience in Tier 1 account management and development.
Strong communication skills and able to articulate complex solutions to prospects.
Must have experience and background in the merchant onboarding, KYB, merchant monitoring, transaction monitoring, merchant risk or payments compliance segments.
Fortune 100 client-facing strategic experience.
Strong data analytics, statistics, and strategy background.
Ability to champion new ideas, initiate change, think 'outside of the box,' and drive innovation.
Demonstrated ability to make strategy become reality.
Ability to interact with people at all levels of an organization, fostering strong cross-functional teamwork.
Exhibit passion through appropriate participation in team and industry initiatives.
A strategic thinker that will drive results to grow an emerging business vertical for the company.
Proficient in Salesforce, Gong (or like sales tool), AI/Copilot, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom,etc.).
A continual learner that stays up to date with market trends and Digital Commerce needs.
Potential for travel up to 40% of the time.

Director, Strategic Accounts

Key skills