As our Business Process Analyst, BI you will be an expert in client service processes.
You will work with various applications, including our agency management system and related platforms.
You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems.
As the Business Process Analyst, BI you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.
Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.

Understanding of the insurance brokerage business with 3+ years of experience in business insurance
Proven critical thinking, analytical, and problem-solving skills
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
3+ years of experience in a business process or similar role
Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio

Business Process Analyst, Business Insurance

Key skills