Key skills
Communication
About this role
Role Overview
- Support application administration processes, including intakes, transfers, cancellations, and assignments.
- Prepare and issue information requests to customers and assessors to resolve submission deficiencies.
- Accurately document and maintain customer records in internal systems.
- Manage and respond to incoming email and phone inquiries in a timely, professional manner.
- Prepare and maintain reports to track and monitor project activity.
- Assist with scheduling and coordinating site inspections.
- Perform other related duties as required.
Requirements
- Post‑secondary education
- 1+ year of relevant customer service and/or administrative experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office, particularly Excel
- Ability to work effectively with all levels of management, colleagues, and external contacts.
Benefits
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career