Key skills
Communication
About this role
Role Overview
- Ensure that urgent ticketing queues, exchange queue, void queue, refund queue and error queue are being worked on throughout the day
- Ensure when turning ticketing queues over to the next shift that all PNR’s from their shift are cleared out
- Be logged into Airline call back queue throughout duration of shift
- Contact carriers when tickets need to be opened, waivers need to be obtained, and for situations that occur which cannot be handled internally
- Conduct routine research of travel industry changes, trends and offerings to work with the most up-to-date information
- Maintain a professional friendly attitude and demeanor while assisting coworkers/agents
Requirements
- High School diploma or GED
- Minimum 3 years of corporate travel consultant experience
- Ability to learn new processes and procedures and effectively apply them to meet client needs
- Good verbal and written communication skills
Benefits
- Competitive pay
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- Voluntary benefit programs (critical illness, hospital, and accident)
- Health savings and flexible spending accounts
- Retirement 401K plan
- Paid leave programs