Implementation Consultant

Role Overview

• Lead customers through all technical setup and configuration tasks and ensure each item is completed accurately and on time
• Serve as the primary technical and training contact for customers and internal stakeholders throughout the implementation
• Configure and troubleshoot user provisioning and flat file configurations, SSO configurations such as SAML, LMS and SIS integrations, and API-based applications
• Review and interpret scripting and configuration languages such as JavaScript, JSON, HTML, and CSS to identify and resolve issues
• Perform thorough initial troubleshooting before escalating a technical concern and follow established procedures when escalation is required
• Travel to customer locations when in-person work is needed (generally less than 20%)
• Deliver clear and engaging training sessions for both technical and non-technical customer teams to help them become confident users of the Pathify platform
• Explain technical concepts such as the basics of Pathify’s middleware, how user provisioning is structured, and the wide variety of integrations commonly used in higher education
• Update training materials or implementation resources when assigned or when improvements are identified
• Adjust communication and teaching style based on the customer’s experience level and learning needs
• Provide best-practice recommendations by understanding the customer’s vision, goals, and intended student experience, and guide them toward approaches that strengthen platform adoption and engagement
• Build positive, professional relationships with customers and represent the Implementation team with clarity and respect
• Work closely with the Project Manager to ensure aligned progress, shared updates, and accurate customer expectations
• Document technical configurations, task completion, and status updates to support continuity and long-term customer success
• Collaborate with Implementation, Support, Product, and other internal teams as needed to ensure a smooth customer experience
• Follow all internal operational guidelines and expectations
• Identify and communicate customer needs, risks, or recurring issues to the appropriate internal teams
• Perform other duties as needed to support customer success and Pathify’s goals

Requirements

• Bachelor’s degree in a technical field such as Information Systems, Computer Science, or a related discipline, or equivalent practical experience
• Three to five years of experience in a technical, customer-facing implementation or consulting role
• Comfortable reading and working with XML, HTML, CSS, JavaScript, JSON, and SQL to support configuration and troubleshooting
• Skilled in configuring SAML SSO, implementing LMS/SIS or comparable integrations, managing user-provisioning processes, and working with API-driven connections
• Understanding of basic middleware concepts and how data flows between connected systems
• Experience working in higher education and/or startup environments is beneficial

Tech Stack

• JavaScript
• SQL

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance