Community Liaison

Role Overview

• Establishes and maintains strong, trusted relationships with physicians, advanced practice providers, hospitals, skilled nursing facilities, assisted living communities, home health agencies, and other post-acute partners.
• Serves as a primary point of contact for community partners, ensuring consistent communication, responsiveness, and follow-through.
• Educates referral sources on Meridian’s clinical services and care models.
• Identifies opportunities to expand service lines, improve care coordination, and strengthen alignment with referral partners.
• Supports timely and appropriate referrals by facilitating communication between referral sources, operations, and clinical teams.
• Works collaboratively with internal teams to ensure smooth onboarding of new facilities, providers, and programs.
• Assists with resolving barriers to referral flow, operational readiness, and service utilization.
• Conducts ongoing market assessments to identify trends, competitive dynamics, and growth opportunities within the assigned territory.
• Provides feedback and insights to leadership regarding community needs, service gaps, and partnership opportunities.
• Represents Meridian professionally and ethically at community events, meetings, and industry forums.
• Builds and protects Meridian’s reputation for clinical excellence, transparency, and integrity.
• Maintains strict confidentiality of patient, provider, and organizational information.
• Participates in internal meetings, trainings, and cross-functional initiatives as required.
• Maintains regular, reliable attendance and flexibility to meet market and organizational needs.

Requirements

• Bachelor’s degree in healthcare, business, marketing, or a related field preferred (relevant experience may substitute).
• Minimum of 1–3 years of healthcare relationship management, market development, or provider-facing experience.
• Experience in post-acute care, value-based care, physician services, hospice, palliative care, or care coordination strongly preferred.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Highly organized, self-directed, and comfortable operating in a fast-growing healthcare environment.
• Proficient with CRM systems, Microsoft Office, and healthcare communication tools.
• Ability to function effectively in an interdisciplinary, physician-led care model.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance