Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals, upsell potential opportunities & drive favorable commercial outcomes for Shippo.
Set and track account activation and revenue targets.
Identify and drive marketing and promotional opportunities.
Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
Provide excellent partner service, research, and market analysis to resolve technical and financial challenges with partners and better represent our users, products, and programs.
Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.
Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs.
Contribute data-driven insights to support recommendations.
Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need.
Develop renewal and product cross-sell/up-sell strategies and negotiate business terms on renewals and new agreements.

5+ years of work experience in strategic partnerships, account management, or business development in e-commerce/marketplace platforms or fulfillment/software/SaaS industry
Experience working with technology partners through integrations, product management, program management, and business development engagements
Experience in contract management, including cross-functional collaboration with Legal and Strategic Finance on renewals, as well as negotiating with external partners.
You are well-versed in advanced Excel (or SQL), Looker, or other Business Intelligence tools
You are detail-oriented with a proven track record of solving strategic challenges
You possess strong relationship-building skills and are apt to see mutually beneficial opportunities with partners
You are technically oriented and understand APIs
You have an entrepreneurial, growth mindset, bold ideas, and a know-how attitude to get things done.

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.

Strategic Partnerships Manager

Key skills