Partner with business users and stakeholders to gather, analyze, and document business requirements across operations, sales, marketing, support, fulfillment and finance functions
Translate business needs into clear user stories, acceptance criteria, and functional specifications
Build relationships, network, and work closely with business users and business leadership to understand existing business processes, define new business processes, build roadmaps, set priorities, and execute complex projects.
Present ideas, designs, and areas of expertise to business user groups, including management, for alignment and signoff
Document detailed requirements and solution designs using visualization tools like LucidCharts
Carry out functional testing and assist the QA review process for Change Approvals.
Assist the Business Systems Department in determining the scope and impact of enhancement requests, estimating effort, developing detailed project plans with a timeline, managing cutover tasks, tracking delivery to timelines, and communicating status with appropriate cadence.
Maintain systems team backlog, including building out and configuring tools, ensuring it is clear, complete, and up to date
Manage release planning, ensuring RACI model is defined and being followed
Provide reporting on systems team performance and impact and help with goal planning and tracking

5+ years of experience in a similar role
Strong problem-solving and analytical skills.
Established written and verbal communication skills and the ability to tailor approach based upon audience and message.
Hands-on experience with change management tools/methodologies.
Extensive experience working with Salesforce CRM, ERP’s, WMS and Billing Systems
Experience defining business requirements, writing user stories, and providing detailed system and functional designs
The ability to communicate system issues and impacts to business stakeholders in clear, non-technical terms.
A desire to succeed in a data-driven, fast-pace, ever-evolving, and entrepreneurial environment
Project management experience
Experience interacting with senior management / executive teams

Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
401(k) plan with a match
10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays
Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
Short and Long Term Disability (ButterflyMX covers 100% of the cost)
Paid Family Leave
Employee Assistance Program
Quarterly self-care stipends
Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
And more!

Business Systems Analyst

Key skills