Sales Operations Support

Role Overview

• Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey.
• Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience.
• Help growers understand program benefits, requirements, and deliverables through clear, consistent communication.
• Help the sales Hive team manage and grow the grower network.
• Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools.
• Assist growers in completing and submitting key documentation accurately and on time.
• Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored.
• Maintain organized records and progress tracking in HubSpot CRM.
• Collaborate with internal teams to escalate and resolve any issues that may impact grower success.
• Contribute to ongoing improvements of our customer support processes and documentation.

Requirements

• Agricultural background—knowledge of crop production, regenerative practices, or soil health.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with growers.
• Experience in customer success, account management, or ag support.
• Strong attention to detail and ability to manage complex timelines and data.
• Functional knowledge of HubSpot CRM or similar tools.
• Proficiency with Microsoft Office.
• Ability to work independently and collaboratively in a remote environment.
• Understanding of carbon markets, climate-smart ag practices, or ecosystem service programs.
• Familiarity with GIS or digital ag mapping tools.