Build and maintain strong relationships with assigned clients
Conduct regular check-ins to assess client and traveler satisfaction
Oversee the development and execution of client onboarding and travel strategies
Act as a key escalation point for high-profile client issues
Develop and implement travel program strategies that align with client goals
Analyze market trends and client feedback to identify opportunities for service improvement
Establish and monitor key performance indicators to measure the success of client service level agreements
Work closely with other departments to ensure a coordinated approach to client satisfaction
Client on boarding and product implementation, maintenance, and training

Bachelor's degree in Business, Hospitality, related field or equivalent experience.
5 years Corporate travel management industry experience required.
Experience with international travel and managing multi-national or global travel programs highly preferred.
Proven success in an Account Management role within the travel industry.
Collaborative problem solving.
In-depth knowledge of the travel industry.
Ability to analyze data and identify trends for continuous improvement.
Familiarity with corporate booking tools required.
Competency in Microsoft products; Word, Excel, PowerPoint.
Strong project management skills.

Global Travel Account Manager

Key skills