Serve as the main interface for institutional customers through phone, email, and video conferencing.
Act as the primary customer contact for assigned accounts.
Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers.
Travel on-site to provide high-quality training to healthcare providers.
Schedule and follow up on Regional Trainer in-service meetings.
Process and track customer orders accurately.
Work collaboratively with Customer Service to resolve questions, issues, and complaints.
Use initiative to improve personal skills and departmental processes.
Drive add-on and associative sales.
Convert prospects into active customers.
Works collaboratively with Inside Sales Representatives & Trainers.
Represent CEFALY Technology at trade shows and medical conferences.
Generate new leads and maintain accurate contact information in Salesforce.
Requirements
Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
Medical or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
Proven understanding of clinical environments and medical terminology
Strong business acumen and sound professional judgment.
Excellent communication skills in written and spoken English, including grammar and professional tone.
Proficiency with Microsoft Excel, Word, and Outlook.
Experience using a CRM system; Salesforce preferred.
Ability to navigate remote customer environments and facility endpoints.
Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.