Inside Sales and Training Associate

Role Overview

• Serve as the main interface for institutional customers through phone, email, and video conferencing.
• Act as the primary customer contact for assigned accounts.
• Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers.
• Travel on-site to provide high-quality training to healthcare providers.
• Schedule and follow up on Regional Trainer in-service meetings.
• Process and track customer orders accurately.
• Work collaboratively with Customer Service to resolve questions, issues, and complaints.
• Use initiative to improve personal skills and departmental processes.
• Drive add-on and associative sales.
• Convert prospects into active customers.
• Works collaboratively with Inside Sales Representatives & Trainers.
• Represent CEFALY Technology at trade shows and medical conferences.
• Generate new leads and maintain accurate contact information in Salesforce.

Requirements

• Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
• Medical or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
• 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
• Proven understanding of clinical environments and medical terminology
• Strong business acumen and sound professional judgment.
• Excellent communication skills in written and spoken English, including grammar and professional tone.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Experience using a CRM system; Salesforce preferred.
• Ability to navigate remote customer environments and facility endpoints.
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.

Benefits

• Health insurance (80% employer-paid)
• Employer-paid Dental and Vision
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays