Site Reliability Engineering Manager – Software Engineering, Mainframe

Role Overview

• Oversee a team of Site Reliability engineers responsible for Identifying automation opportunities and implement tools and processes that streamline routine tasks, enable scalable infrastructure, and support seamless deployments.
• Lead improvement of the reliability and availability of critical applications, platforms, and server infrastructure through proactive monitoring, incident management, and resiliency improvements.
• Guide the team to develop and track new service level indicators to support SLO and SLA compliance.
• Evaluate and interpret monitoring and alerting solutions that improve visibility into infrastructure, application performance, and user experience.
• Formulate and execute strategic initiatives to enhance efficiency, including capacity planning, disaster recovery, and business continuity measures.
• Recommend and implement improvements to disaster recovery plans, backup strategies, and failover mechanisms.
• Ensure ongoing compliance with industry regulations, standards, and best practices, particularly in data security and privacy.
• Maintain up-to-date knowledge of emerging technologies and trends in Site Reliability Engineering, SaaS platform server management and fintech to drive continuous innovation within the team.
• Supervise maintenance, configuration, and reliability of all data center infrastructure, including servers, networks, and storage systems.
• Delivers a production server operations environment that meets all service level agreements, processing service level objectives, response time targets, and availability targets.
• Oversee data security protocols and maintain adherence to regulatory and industry standards.
• Lead incident management processes, ensuring rapid resolution and clear communication with stakeholders.
• Identify and drive improvements in reliability, performance, and efficiency through data and root cause analysis.
• Participate in an on-call rotation to support critical production incidents.
• Strategically manage capacity to support future growth, ensuring the data center adapts to increasing demands without compromising security or performance.
• Partner with cross-functional teams to align data center operations with overall organizational objectives.
• Partner with development, QA, DevOps, and product teams to influence design and drive application resiliency improvements.
• Proactively identify operational risks and develop strategies to mitigate disruptions or data breaches.
• Conduct regular service level reviews to evaluate platform and application performance, and manage a structured feedback loop to identify, track, and resolve recurring technology and application issues.

Requirements

• Extensive experience managing mission critical platforms, applications services, including at least 5 years in a leadership capacity.
• 7-10+ years of management experience in software development life cycle.
• Possesses solid technical knowledge or at least a fundamental grasp of the key principles related to the technologies mentioned below:
• Mainframe Technologies: COBOL, RPG, (Preferred): JCL, CICS, SQL, CL, DDS, DDL, JES, and mainframe environments (AS/400, z/OS) or willingness to learn
• Modern Languages & Frameworks (Required): Java, C#, Python, JavaScript, Spring Boot, Hibernate, JDBC, Angular, Oracle PL/SQL.
• Automation & IaC (Required): Python/Bash/PowerShell scripting, Terraform, Ansible, Jenkins, GitHub, Bitbucket, ServiceNow, Jira, Azure DevOps.
• Monitoring Tools (Preferred): Splunk, Dynatrace, Resolve, Nobl9, JMeter, Zabbix.
• Experience working with Windows, Linux and IBMi operating systems, and administration of applications within these operating systems.
• Comprehensive knowledge of data center architecture and infrastructure components including server topology, networking, storage, and virtualization technologies.
• Proficient in cybersecurity practices and data protection protocols relevant to data center environments.
• Demonstrated ability to lead and motivate teams, coupled with strong communication and interpersonal capabilities.
• Exceptional analytical skills and a commitment to continuous improvement.
• Familiarity with SDLC, CI/CD, as well as DevOps and Site Reliability methodologies.
• Resourceful and proactive in gathering information, resolving challenges, and promoting innovative solutions.
• Excellent strategic thinking and innovation, supported by advanced problem-solving and analytical abilities.
• Effective incident and problem management, including oversight and implementation of permanent solutions.
• Outstanding communication skills and the ability to collaborate effectively with both technical and business stakeholders.
• Well-versed in industry regulations and compliance standards pertinent to data center operations.
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline is required; a Master’s degree is preferred.

Tech Stack

• Angular
• Ansible
• Azure
• Cyber Security
• Hibernate
• Java
• JavaScript
• Jenkins
• JMeter
• Linux
• Oracle
• Python
• SDLC
• ServiceNow
• Splunk
• Spring
• Spring Boot
• SpringBoot
• SQL
• Terraform

Benefits

• A career at FIS is more than just a job. It’s the change to shape the future of fintech.
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits