Support the onboarding process for new clients, helping them to get started with our products and services.
Gather and analyze customer feedback to identify trends and areas for improvement.
Help in creating and maintaining customer support documentation, FAQs, and training materials.
Assist in organizing customer engagement initiatives such as webinars, newsletters, and surveys.
Work with Sales, Marketing, and Product teams to ensure customer needs are met and their feedback is incorporated.

Must be a senior pursuing a Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
Can commit to a 10 week Summer Intern Program May 26th
July 31st.
Interest in working in Customer Success upon graduation.
Strong communication skills, both verbal and written, with a professional demeanor.
Highly motivated self-starter with a passion for sales and technology.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work a hybrid schedule, requiring three in-office days per week at our Cincinnati office.
Familiarity or willingness to learn lead prospecting tools such as Salesforce, and Churn Zero.

Hands-on experience in sales within the SaaS education technology industry.
Mentorship from experienced Customer Success professionals and opportunities for professional growth and development.
Exposure to cutting-edge technology solutions and innovative customer strategy.
Potential for future career advancement opportunities within the company.
Friendly, open, and casual work environment.
Healthy work-life balance with flexible work arrangements.
Company social events.
Philanthropic opportunities.

Customer Success Intern

Key skills