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Project Manager, IT User Support at AAA Auto Club Enterprises | JobVerse
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Project Manager, IT User Support
AAA Auto Club Enterprises
Remote
Website
LinkedIn
Project Manager, IT User Support
United States
Contract
2 hours ago
No H1B
Apply Now
Key skills
PMP
Jira
Leadership
Project Management
Communication
Collaboration
About this role
Role Overview
Lead and manage multiple IT user support projects from planning through implementation
Define project objectives and success metrics in collaboration with stakeholders
Assign and track tasks, coordinate project timelines, and ensure quality outcomes
Mentor and support the IT user support team while fostering continuous process improvement
Maintain regular communication with cross-functional teams to update on progress, risks, and issues
Optimize support operations using ITIL frameworks and best practices
Ensure complete and accurate project documentation for audit and compliance purposes
Requirements
Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity
Proven track record leading user support or service delivery projects in enterprise settings
Deep understanding of IT support methodologies and service operations (e.g. ITIL)
Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight
Strong leadership experience guiding geographically distributed or cross-functional teams
High proficiency in tools like Jira, Microsoft Project, or similar project management software
Excellent written and verbal communication skills with the ability to manage stakeholder expectations
Bachelors degree in Information Technology, Business Administration, or related field
PMP certification is preferred but not required
Tech Stack
PMP
Benefits
Visa Sponsorship: Not available
Relocation Assistance: Not offered
Apply Now
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