Intake and Support Specialist

Role Overview

• Maintain a small caseload of up to 100 households.
• Correct all Quality Control errors on a monthly basis.
• Process Contract Rent Increases for PBVs on Housing Assistance Program (HAP) anniversary date.
• Receive Project Base Voucher referrals and determine eligibility; track and process new admissions in system and create initial file in 6-tab protocol.
• Review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance and file presentation, and process moves using the same review process.
• Review all Recertification paperwork for accuracy and completeness, concentrating on numeric accuracy, proper use of forms, timeliness, signatory compliance and file presentation.
• Point person to conduct initial intake and chase of all required documentation for new admission files.
• Manage timeline and log for incoming reasonable accommodation requests.
• Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support.
• Coordinate with RAP Program Representatives to ensure accurate data entry of EOHLC required supplemental information including emergency contacts and language preferences.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Minimum years of related experience: 1-2 years preferred
• Knowledge of Excel, Windows, and Word
• Sensitivity to the needs of economically disadvantaged clientele
• Knowledge of Federal Section 8 and State MRVP/ AHVP programs
• Ability to work well in a very high volume and productivity environment
• Strong verbal and written communication skills
• Experience with adhering to confidentiality requirements
• Ability to work within a team
• Ability to complete complex and detailed tasks in a timely manner; Ability to work independently within a busy and diverse team setting;
• Experience using computer software to organize, store, and analyze data.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.