SharePoint Help Desk Support
Provide support and troubleshooting of complicated SharePoint issues on the Help Desk.
Provide high-level customer services consistent with IT best practices.
Assist with evaluating new SharePoint features and initiatives.
Information Architecture
Create and review new sites and their configuration.
Manage permissions and sharing of information for both internal and external users.
Upkeep of content services such as Site Content Types, Site Columns, and Term store.
Aid in the migration of content into SharePoint Online.
Governance and Monitoring
Monitor SharePoint usage, storage, activities reports.
Assist in the preparation and implementation of policies, procedures, and standards.
Develop documentation for new and existing workflows.
Occasional travel may be required as needed.

BS/BA degree in the field of computers
Minimum of 3-5 years working IT support
Deep knowledge of Microsoft 365 (SharePoint, Teams, OneDrive)
Familiarity with Azure Entra ID
Experience working with Content Management Systems
Experience in Active Directory
Working knowledge of the Open System Interconnection (OSI) model
Ability to diagnose problems and provide support for a wide range of applications

Comprehensive health benefits (medical, dental, vision, and prescription plans)
Pre-tax flexible spending plans for medical, dependent care, and transportation
Short and long-term disability, and employer paid life insurance
Paid holidays, floating holidays, and paid time off (PTO)
Employer-contributed 401(k) plan and additional financial planning support
Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships

Tier 1/2 IT SharePoint Support Specialist

Key skills