Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success
Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team
Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences
Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth.
Identify opportunities for further product utilization and help the sales team realize them
Maintain a strict level of professionalism whenever representing BioCatch

Experience: 5+ years of managing high performing teams in the Engagement Management, Customer Success or Account Management fields.
10+ years of experience as a Project Manager, Engagement Manager, or Customer Success Manager, with at least 5 years of fraud/ cyber security/ AML experience
Leadership Skills: Proven ability to manage and develop teams, establish operational objectives, and influence strategic direction. Continuous learning mentality.
Soft Skills: Exhibit excellent communication both written and verbal, presentation, organizational, and customer-orientation skills. Ability to prioritize and delegate effectively with follow up.
Customer Engagement Skills: Support and influence customer direction. Ability to handle customer escalations effectively
Technical Skills: Demonstrate strong analytical skills and a foundational understanding of web and mobile app development

Director, Engagement Management

Key skills