About this role

Respond to partner technical inquiries about Root APIs, SDKs, and data integrations.
Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency.
Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity.
Escalate issues thoughtfully to L2 or engineering teams with detailed technical context.
Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience.
Contribute to internal and external documentation, FAQs, and partner troubleshooting guides.

Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools.
Strong communication skills with both technical and non-technical audiences.
Curiosity about Root’s telematics and insurance products, and a desire to understand how partners power customer acquisition.
Comfort working in fast-paced, cross-functional environments.
Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Technical Services Engineer I – Partnerships

Key skills