Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
Ensure timely and successful project delivery in alignment with customer needs and objectives
Develop and approve briefs for projects, providing guidance and direction to project teams
Lead and participate in client presentations and other activities to enhance agency-client relationships
Lead contract negotiations with new clients and manage contract renewals
Provide clear and concise updates to clients and agency leadership
Forecast and track key account metrics, reporting on account status and opportunities

Minimum of 5 years experience in an agency setting or professional services
Exceptional listening skills with the ability to understand and address client needs
Proven track record in the management and delivery of successful client portfolio projects
Proficient in digital best practices, technologies, and trends
a plus if you have experience using Drupal, WordPress, or other open-source technologies
Experience managing client relationships and acting as an escalation point
Comfortable with public speaking and presentations
Track record of setting and achieving goals in a fast-paced environment
Experience in team supervision or management
Excellent communication skills in English

Impact
Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
Challenge
Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth
A collaborative environment that encourages continuous learning and mentorship
Culture
A company with a team from around the works that feels like a family
Flexible hybrid
For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Account Director

Key skills