In your role as Account Manager, you will be expected to

Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
Deepen your understanding of Evolving Web’s services and strengths and how we support our clients
Understand each client’s business model
Build and maintain strong, long-lasting client relationships
Negotiate contracts with new clients and manage contract renewals
Develop trusted relationships with stakeholders
Ensure the timely and successful delivery of projects according to customer needs and objectives
Clearly communicate the progress to clients and to the leadership team
Work with the sales team to understand client needs and look for opportunities to expand our service offering
Forecast and track key account metrics and report on the status of all accounts
Assist with challenging client requests and know when to escalate to the leadership team

What kind of skillset do you need to be successful in your role within the Evolving community?

You have 3-5 years of agency experience, preferably in digital marketing
You have a proven track record of successfully managing web design and development projects
You have an understanding of Evolving Web’s services and how to position them
You are an excellent listener and have the ability to understand client needs
You have good estimation skills
You follow and understand digital best practices, technologies, and trends
You are motivated by managing client relationships and handling multiple projects at once.
You are comfortable with public speaking and presenting to stakeholders
You have experience using CRM and project management software
You have experience tracking goals and results
You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.
You have excellent communication skills in English
You have experience supervising others
Experience selling to the US market

What kind of person usually gets along easily with us?

Someone who feels better products come from a collaborative work process
Not afraid to voice your opinion but open to any input
Organized and able to work on several projects concurrently
Creative and curious, you're not afraid of learning new tools or responsibilities
Strong team player, problem-solving and leadership skills

Bonus for

What we Offer

Impact
Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
Challenge
Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth
A collaborative environment that encourages continuous learning and mentorship
Culture
A company with a team from around the works that feels like a family
Flexible hybrid
For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Please note that all communications related to the recruitment process will be conducted exclusively by email.

Account Manager – Digital Projects

Key skills