Serve as the RCM subject matter expert in enterprise sales cycles with hospitals, health systems, and large medical groups.
Partner with sales leaders to engage C-level executives and user-buyers (VP / Directors of RCM) in conversations that link revenue cycle performance to broader organizational goals.
Develop and deliver compelling solution narratives, business cases, and presentations that highlight financial, operational, and clinical impact.
Build strong relationships with both executive decision makers and operational stakeholders across patient access, mid-cycle, and back-office RCM functions.
Provide expertise on end-to-end RCM processes including patient access, charge capture, coding, billing, denials management, collections, and payer collaboration.
Shape proposals and solution strategies to address hospital and ambulatory RCM challenges such as margin pressures, workforce shortages, digital engagement, and value-based reimbursement.
Act as the voice of the customer, providing feedback to product, solution, and service teams to continually refine our offerings.
Contribute to deal velocity and revenue growth by building trust and credibility with clients early and often.
Co-own revenue and conversion goals with the sales teams.
Requirements
15+ years of progressive leadership experience in revenue cycle management for hospitals, health systems, and/or large ambulatory groups.
Hands-on experience in running complex RCM organizations across front-end and patient access, mid-cycle (coding, charge capture, documentation integrity), and back-end (billing, denials, collections).
Proven ability to lead large teams, manage scale, and deliver measurable improvements in revenue integrity, cash flow, and operational efficiency.
Deep familiarity with hospital and physician practice economics, payer contracting dynamics, and the financial levers that drive provider performance.
Strong understanding of RCM technology platforms, automation, and analytics; and how they are applied to real-world challenges like margin pressure, workforce shortages, and payer denials.
Direct experience working with or presenting to CFOs, COOs, and revenue cycle executives in health systems or large medical groups.
Exceptional ability to translate operational experience into compelling solution strategies and business cases for clients.
Track record of driving transformation within provider enterprises, not just incremental improvements.