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Billing Operations Excellence Specialist at SKELAR | JobVerse
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Billing Operations Excellence Specialist
SKELAR
Remote
Website
LinkedIn
Billing Operations Excellence Specialist
United States
Full Time
4 hours ago
Apply Now
Key skills
AI
Remote Work
About this role
Role Overview
Monitor payment infrastructure and key metrics
Handle payment incidents — failed payments, refunds, disputes/chargebacks
Implement automations (including AI, tooling, no-code)
Ownership: initiate and independently implement process improvements
Investigate complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, root cause analysis)
Communicate with users on payment issues (refund requests, disputes, unauthorized payments) via ticket-based systems
Handle fraud cases and analyze fraud patterns
Work with SLAs, escalations, and incident prioritization
Collaborate with stakeholders (product, tech, finance)
Share expertise and contribute to team development.
Requirements
Experience in payments/billing/fintech/operations
Hands-on experience with failed payments, refunds, disputes; understanding of chargeback lifecycle; basic knowledge of fraud patterns
Experience in or strong interest in process automation
High level of ownership and accountability
Experience with ticket-based systems (Zendesk or similar)
Ability to work with SLAs and handle escalations
Analytical approach to problem investigation
English — B1+.
Benefits
Real impact on payments processes and the business
Space for initiatives and automation
Career growth tied to results, KPIs, and ownership
Remote work, compensation reviews, bonuses
Health insurance and paid time off
Apply Now
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