Key skills
Remote Work
About this role
Role Overview
- Be the voice and face of Dressly for users;
- Respond to customer inquiries via email and chats;
- Work a rotating schedule (including night shifts) and meet KPIs;
- Dive into the product deeper than anyone else;
Requirements
- English level B1+;
- Willingness to work night shifts (~6–8 per month);
- Experience working with customers: by phone, email, chat, and/or in person;
- Initiative and organizational skills;
- Desire to learn and grow in the IT field;
- Experience with helpdesk platforms (Zendesk or Freshdesk) is a plus.
Benefits
- Opportunity for fast growth — we are scaling rapidly;
- Ability to implement your ideas and suggestions from the first week on the job;
- Remote work and flexible schedule that can be adapted to your lifestyle;
- Regular performance reviews, transparent feedback, and room for initiative.