Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion
Design and implement optimal Ona environments and provide hands-on technical coaching to drive success
Deeply understand customer workflows and AI developer initiatives
Improve onboarding efficiency through tooling development and product feedback
Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale

Significant experience and impressive outcomes in a technical, customer-facing role driving success within large enterprises from regulated industries up to the F500
Direct experience working with technical personas (Developers, Architects, Security)
Expertise in platform engineering and developer productivity practices
Familiarity across a wide range of frameworks and tools that make up the software development life cycle at an enterprise company (SCM, IDE, DBs, Infra, etc)
In-depth cloud experience: AWS (preferred), Azure, and/or GCP
High-growth, early stage startup experience
Willingness to travel to customers as needed

Customer Solutions Architect

Key skills