Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce)
Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues
Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement
Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms
Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy
Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection
Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures
Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing
Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches
Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases

7+ years of experience in IT systems support or systems analyst role supporting ERP and financial applications
Hands-on experience supporting ERP platforms, with Epicor preferred, and exposure to at least one of the following: Hyperion NetSuite OneStream
Experience supporting systems in a SOX-compliant, heavily audited environment
Strong ability to document the process flows and produce necessary documentation for change approvals
Proven experience supporting system integrations, including APIs, flat files, and scheduled data feeds
Ability to troubleshoot data issues across multiple systems and perform reconciliation and validation
Strong documentation, communication, and stakeholder-support skills
Demonstrated ability to quickly learn new systems and operate effectively in complex application landscapes.

unlimited vacation for exempt employees
flexible working locations
401(k) plan with a company match
medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits
parental and caregiver leave
dependent, commuter and FSA benefits
professional development programs like Toastmasters
mental wellness tools

Senior IT Systems Support Analyst

Key skills