Brand Success Manager

Role Overview

• Serve as the primary point of contact for brand and marketing teams for all platform-related needs, questions, and requests
• Develop a deep understanding of each brand’s nuances, show objectives, timelines, and marketing strategies to accurately capture platform requirements
• Gather, document, and prioritize brand and show-specific requirements across platforms, including: Marketing automation, Event registration platforms, Event mobile applications, Billing and show setup platforms
• Translate brand requirements into clear, actionable inputs for Platform Managers and delivery teams
• Identify and manage dependencies, sequencing, and impacts across multiple platforms to ensure coordinated and timely execution
• Partner closely with Platform Managers to review requirements, confirm feasibility, align on approach, and support successful implementation
• Manage timelines, milestones, and deliverables across multiple brands and shows, ensuring commitments are met
• Validate that implemented solutions align with documented brand requirements and business objectives prior to launch
• Proactively surface risks, gaps, or misalignment and work with Platform Managers and stakeholders to drive resolution
• Facilitate ongoing communication between brand teams and platform teams to ensure transparency and shared understanding
• Leverage AI-enabled tools (e.g., for requirements summarization, documentation, workflow efficiency, or insights) to improve speed, accuracy, and consistency of processes
• Provide structured feedback and insights to Platform Managers to inform playbooks, training materials, and repeatable workflows
• Identify recurring brand needs and process inefficiencies and recommend improvements to streamline cross-platform delivery.

Requirements

• Experience working within a B2B event, tradeshow, experiential marketing environment, or related field preferred
• Proven experience acting as a liaison between business stakeholders and technical or operations teams
• Strong project management capabilities, including managing timelines, dependencies, and multiple concurrent initiatives
• Comfort working across integrated digital platforms and understanding cross-system dependencies
• Highly detail-oriented with strong organizational and follow-up skills
• Excellent written and verbal communication skills with the ability to translate business needs into clear requirements
• Ability to manage multiple brands and shows concurrently in a deadline-driven environment
• Self-starter who works independently while collaborating effectively across teams
• Solution-oriented mindset with a focus on efficiency, continuous improvement, and scalable processes
• Experience and comfort adopting new tools and technologies, including practical use of AI to enhance productivity and workflow efficiency.

Benefits

• unlimited vacation for exempt employees
• flexible working locations
• 401(k) plan with a company match
• medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits
• parental and caregiver leave
• dependent, commuter and FSA benefits
• professional development programs like Toastmasters
• mental wellness tools