Associate Account Manager

Role Overview

• Proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services
• Making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers
• Increasing the level of penetration in existing customer base by selling the full suite of Republic Services products
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability
• Responds to all cancellation requests in alignment with the established escalation policy
• Utilizes Salesforce on a daily basis and schedules and documents all activities such as calls, meetings and proposals
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships

Requirements

• High school diploma or G.E.D. (Required)
• 0
• 2 years of customer service experience. (Required)
• Waste or transportation industry experience (Preferred)

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage
• Health care and dependent care spending accounts
• Short
• and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)