Account Manager – Southeast

Role Overview

• Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
• Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
• Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early
• Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
• Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
• Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
• Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements.
• wholly own the customer experience
• Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
• Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios
• Follow SOPs for all account interactions within standard CRM systems and other tools
• Ensure that you take advantage of all job, product, and industry-related training opportunities
• Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts

Requirements

• 3+ years of relevant sales experience
• Proficiency with standard desktop applications (Word, Excel, PowerPoint)
• Ability to quickly learn and apply SaaS products
• Basic knowledge of the construction industry or the ability to learn it quickly
• High level of personal integrity with strong ownership of outcomes
• Excellent written and verbal communication skills
• Strong relationship-building and client-centric approach
• Ability to coach customers on best practices and identify pain points and solutions
• Empathetic, small-business growth mindset with the ability to identify meaningful customer opportunities
• Strong skills in collaboration, organization, problem-solving, decision-making, time management, and professional presentation.