Manage multiple Professional Services projects concurrently, from kickoff to delivery
Build and maintain client relationships, identifying objectives and ensuring successful outcomes
Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
Lead cross-functional teams, motivating members to meet goals and project commitments
Collaborate closely with clients, internal teams, and partners to drive success
Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards.

3-5+ years of project management experience or equivalent, delivering complex client-facing projects
3+ years in SaaS (service delivery or solutions) with hands-on client engagement
Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
Experience managing large-scale and/or enterprise-level event technology implementations
Success working in cross-functional, globally distributed teams; international experience preferred
Solid technical vocabulary in website development, frameworks, and languages
Exceptional attention to detail, analytical thinking, and problem-solving ability
Self-motivated, independent, and skilled at managing multiple priorities and timelines
Leveraged AI tools to streamline workflows and improve day-to-day efficiency
Travel up to 10%.

Project Manager, Professional Services

Key skills