Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams
Integrate graphics and illustrations to improve the quality and usability of the documentation
Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
Assist in defining standards, style, and terminology
Requirements
2+ years of experience in technical writing, supported by U.S citizenship
Bachelors degree in technical writing, communications, or a related field (i.e, technical writing/communications certifications are also acceptable)
Hands-on experience with JIRA and/or Confluence
Excellent oral, written, analytic, and organizational skills
Able to think and write in context with the target audience.