Support the Fraud Manager in daily operations of fraud detection, investigation, and prevention.
Communicate performance expectations and team updates clearly and consistently.
Foster a high-performance, motivated work environment and drive target achievement.
Coach and mentor team members through 1:1s, performance evaluations, and policy briefings to promote best practices and ensure operational alignment.
Collaborate with management to develop and implement departmental strategic plans aligned with fraud prevention goals.
Maintain hands-on expertise with fraud detection platforms to support team inquiries and ensure accurate guidance.
Track and report fraud metrics, outcomes, and losses.
Identify and communicate emerging fraud trends with mitigation recommendations.
Develop and maintain early warning indicators and trend reports.
Investigate fraud scenarios and escalate complex cases with proper documentation.
Respond to inquiries from customers, law enforcement, and regulators.
Refine business rules and detection strategies balancing risk, cost, and customer experience.
Conduct root cause analysis and recommend process improvements.

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent in Business, Finance, or Criminal Justice
Minimum experience required: 6+ Years of relevant investigative fraud experience in financial services industry and 3+ years of management of fraud professionals.
Deep understanding of various fraud schemes (e.g., check, deposit, card, internal/employee fraud) and loss prevention methods.
Deep understanding of common fraud types (e.g., phishing, account takeover, social engineering, etc.).
Strong familiarity with: Regulatory frameworks including Regulation E, UCC Articles 3 & 4, and Regulation CC
Banking core systems and tools (DNA, Nautilus, FCRM, Salesforce)
Fraud prevention and detection methodologies
Skilled in generating fraud trend analysis and actionable metrics.
Advanced Excel and data analysis capabilities preferred.
Knowledge of relevant legal standards and compliance obligations within financial services.

Fraud Assistant Manager

Key skills