Senior Manager, Control Testing and Governance, Digital Banking

Role Overview

• This position is pivotal in the governance, control, and operational risk management activities for Digital Banking.
• The Senior Manager will lead the design, implementation, execution, and reporting of 1st line testing and risk management programs, ensuring regulatory compliance and operational excellence.
• This role supports both day-to-day business priorities and strategic initiatives, collaborating with cross-functional teams to build and maintain a robust risk and control environment.
• Develop, maintain, and continuously update a comprehensive inventory of controls – covering both key and non-key controls – within the 1st line, in alignment with OSFI Guideline E-13 requirements.
• Design, implement, and execute 1st line testing activities for key controls, ensuring alignment with regulatory requirements and internal standards.
• Analyze test results, identify control gaps and remediation strategies, and communicate findings with actionable recommendations.
• Review and streamline processes and controls across the business.
• Challenge and provide coaching on how to improve existing processes to enable controls to be effective while enabling agility.
• Create and maintain a central inventory of key controls, procedures, policies, testing activities, evidence, action items, deliverables and various other documentation in SharePoint, enabling efficient communication with senior leaders.
• Lead the periodic refresh of key controls.
• Act as subject matter expert on issues management within the Bank’s RCM Tool (Resolver),
• Track and manage remediation of identified issues, ensuring timely resolution and continuous improvement.
• Remain current on regulatory developments, industry best practices, and emerging risks in digital banking.
• Review and draft department policies and procedures relating to issues management and testing of controls.
• Design and deliver training and guidance 1st line on testing processes and expectations.
• Prepare and deliver concise reports to senior leaders summarizing testing outcomes, control effectiveness, regulatory themes, and risk trends
• Support reporting for Board and senior leadership, highlighting key risks and control gaps in Digital Banking
• Collect, analyze and report on relevant metrics

Requirements

• Post-secondary education in a related field (Risk Policy, Risk Management, Business, Law, Finance)
• Minimum 5 years of progressive risk management, audit experience, or first line risk management experience (OSFI 1B LOD), preferably in the financial industry.
• Knowledge of the financial services sector (understanding the different products/services/channels)
• Knowledge of risk management, compliance matters, regulatory/legal issues, and business planning strategies.
• Knowledge of regulatory legislation including but not limited to the Bank Act, Proceeds of Crime, Privacy, federal consumer protection laws, regulations and best practices.
• Previous experience in Compliance testing or Audit
• Excellent listening, written and verbal communication skills to influence a wide range of internal audiences and interact with all levels of management.
• Strong judgment, a practical approach and commitment to achieving excellence in regulatory compliance management.