Key skills
CommunicationCollaboration
About this role
Role Overview
- Lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of live esports data flows
- Guide a diverse group of professionals working 24/7 across multiple regions
- Build processes that scale sustainably and strengthen cross-team collaboration
- Act as a key point of escalation during high-priority operational moments
- Shape a culture where clarity, ownership, and collaboration thrive
Requirements
- Prior experience managing a remote international team of 5-10 people with experience in live support
- A customer-centric service mindset
- Excellent problem-solving skills and attention to detail
- Effective communication and collaboration skills
- Ability to adapt to a fast-paced startup environment
- Knowledge about competitive gaming and popular esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) would be a plus
Benefits
- Flexible working conditions
- Mental health support
- Company and team-wide events
- Work travel opportunities with travel insurance
- Training and development budget