Evaluate and analyze information gathered, insurance wording and damages to determine coverage in each situation
Assess potential civil liability of the insured and third parties in consultation with specialists
Negotiate settlements with customers, claimants, lawyers and insurers within your authority limits
Handle field assignments on behalf of in-house claims adjusters
Actively support claims management and other work during high-volume periods
Collaborate effectively with various teams including appraisal, underwriting and legal services
Ensure effective cost management
Stay informed about current trends in insurance products and appraisal and investigation techniques and services

A valid AMF licence (5a/5b)
At least one year of experience as a home claims adjuster (telephone or field), with expertise in water and/or fire losses
A passion for customer service and strong written and verbal communication skills
Self-motivated, goal-oriented approach and ability to thrive in a fast-paced environment
Strong technical aptitude and excellent computer skills
Solid problem-solving and troubleshooting abilities
A valid driver’s licence and a good driving record
Availability for travel on short notice
Solid understanding of insurance products
Bilingualism (English/French): Required for regularly handling claims from English-speaking customers

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine
Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)

Claims Adjuster II, Property

Key skills