You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team
Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
Responsible for developing KPI Frameworks, measurement and optimization plans
Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

10+ years of experience working with in healthcare and authorized to work in the U.S.
Highly strategic thinker
Experience designing and developing experience workshops for senior level clients
Experience leading stakeholder interviews with senior level clients
Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
Experience managing and mentoring junior strategists and sometimes, UX designers
Comfortable estimating and scoping client projects
Strong core domain knowledge in all aspects of the healthcare industry
Experience working on digital transformation projects for complex hospital systems
Familiarity with digital operation challenges specific to healthcare systems
Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts
Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

Director of Experience Strategy – Healthcare

Key skills