Key skills
AIGenerative AICommunication
About this role
Role Overview
- Design and refine prompts that power AI features across CentralReach products
- Test AI outputs for accuracy, clarity, consistency, and customer value
- Identify and resolve issues with AI behavior, including failure modes and edge cases
- Gather customer insights on workflow challenges and translate them into AI solutions
- Monitor AI performance metrics and recommend improvements
- Collaborate with Product, Engineering, and Responsible AI teams on feature development
- Create documentation and training materials for AI features
- Conduct systematic testing across diverse scenarios and high-risk situations
- Maintain prompt libraries and best practices documentation
Requirements
- Bachelor’s degree or equivalent work experience
- Hands-on experience with LLMs and prompt design
- Strong problem-solving skills with attention to detail
- Ability to critically evaluate AI outputs from a user perspective
- Clear written and verbal communication skills
- Customer empathy and understanding of user needs
- Comfort working cross-functionally with technical and non-technical teams
- Basic understanding of software systems and APIs
- Experience with generative AI platforms preferred
- Light scripting or automation experience preferred
- Familiarity with healthcare workflows or regulated industries preferred
Benefits
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
- Community engagement initiatives