Director, Product Management (AI Agent Platform)

Nextiva is a global leader in customer experience and team collaboration, seeking a Director of Product Management for their AI Agent Platform. This high-impact leadership role involves defining the product vision, overseeing product lifecycle, and ensuring alignment with market needs to deliver intelligent communication solutions.

Responsibilities:

• Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions
• Lead and mentor a team of product managers across the AI product portfolio
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals
• Establish clear success metrics for adoption, engagement, and business impact of AI-driven products
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS)
• Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents
• Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space
• Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization
• Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions
• Ensure internal teams are equipped to position, demo, and sell AI agent products effectively
• Drive collaboration on documentation, enablement, and customer education for AI product launches
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience
• Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events
• Build strategic relationships with external partners and platforms in the AI ecosystem

Requirements:

• 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products
• Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment
• Proven success leading cross-functional teams and scaling products in complex, global environments
• Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives
• Excellent communication and leadership skills with the ability to bridge technical and business domains
• Bachelor's degree in Computer Science, Engineering, or related field
• Background in UCaaS, CCaaS, or communication-centric software products strongly preferred
• MBA or advanced degree preferred