Work directly with internal customers across Sales, Marketing, Support, and Customer Success to turn ambiguous growth and workflow pain into clear product opportunities, shaping solutions that balance technical feasibility with measurable business impact.
Build AI agents and workflows that spot which preschools and childcare centers need help, generate the right message, and guide them from first contact to full, stable use of brightwheel.
Ship beautiful and functional user experiences that make our teams better.
Create tools for support and success that resolve issues faster and turn every interaction into a chance to help small businesses run better.
Instrument what you ship, track metrics like enrollment growth, time saved, and account health, and iterate based on real results.
Shape our data and system architecture so AI can stitch together longitudinal signals and recommend what should happen next, not just report what happened.
Lead by example in AI-augmented engineering, using AI to multiply your own speed and sharing patterns that raise the bar for the whole team.

2+ years of professional software engineering experience, with clear ownership of medium-to-large production systems from problem statement and design doc through launch and iteration.
A proven track record of shipping AI-powered products to production, with concrete examples where LLMs meaningfully improved a metric like conversion, retention, productivity, or revenue.
Hands-on experience with large language models (LLMs) in real applications, including prompt and tool design, retrieval-style patterns (such as RAG), and evaluation and monitoring in production.
Strong computer science fundamentals (e.g., data structures, algorithms, and systems design) and a generalist mindset, comfortable moving between backend, data, and UX to get the job done.
Backend engineering skills in at least one modern web stack (such as Ruby on Rails, Python, Go, or Node), plus confidence with relational databases and larger datasets, from data modeling to performant queries and analytics.
Experience building modern web front-ends, ideally with React or a similar component-based framework.

Senior Engineer, Go To Market AI

Key skills