Project Operations Manager

Role Overview

• Manage end-to-end execution of Life Sciences customer engagements, including Patient Identification, RWE, and DIAS programs.
• Build and maintain integrated project plans aligned to customer SOWs, including scope, milestones, timelines, dependencies, owners, and acceptance criteria.
• Establish and run delivery cadence (status updates, working sessions, executive updates as needed).
• Track actions, risks, issues, and decisions; escalate clearly and proactively.
• Ensure deliverables are completed on time and meet customer expectations and internal quality standards.
• Coordinate execution across internal teams, including clinical/medical affairs, data science/engineering, physician recruitment, product, commercial, and finance.
• Align workplans with functional leaders’ priorities and capacity; confirm handoffs and dependencies.
• Ensure clear ownership by documenting responsibilities, timelines, and definitions of “done.”
• Ensure effective use of Salesforce to support physician recruitment, project execution, automation, and operational visibility.
• Act as the primary operational partner to the Salesforce vendor for Life Sciences, owning requirements definition and delivery coordination.
• Drive automation of project, milestone, and delivery workflows to improve scale and reduce manual effort.
• Ensure dashboards and reports accurately reflect project health, delivery performance, forecasting, and operational effectiveness.
• Maintain high data quality and timely updates across systems.
• Ensure audit-ready filing of customer agreements and required documentation.
• Support revenue forecasting through accurate tracking of project timelines, milestones, and delivery status.
• Represent Life Sciences in revenue recognition and delivery review discussions with Finance.
• Coordinate timely and accurate customer invoicing once contractual milestones are achieved and accepted.
• Maintain forward-looking visibility into resourcing needs across all Life Sciences projects.
• Partner with Sales during deal planning to provide realistic delivery input and prevent over-commitment.
• Monitor utilization, capacity constraints, and sequencing risk across concurrent projects.
• Proactively surface capacity issues, delivery risks, and trade-offs with mitigation recommendations.
• Operate primarily as an internal project manager supporting customer-facing discussions led by Commercial and Clinical Science leads.
• Ensure internal teams are prepared for customer interactions with accurate delivery status, timelines, and risk visibility.
• Maintain alignment between internal execution plans and customer expectations and contractual commitments.

Requirements

• 5–8+ years of experience in project management or operations within healthcare, life sciences, or health technology.
• Demonstrated experience managing complex, cross-functional projects.
• Strong organizational, communication, and stakeholder coordination skills.
• Experience supporting milestone-based delivery, revenue recognition, or invoicing processes.
• Hands-on experience with Salesforce or similar CRM/project tracking tools.