Clinical Director – Quality and Training

Role Overview

• Design, implement, and oversee comprehensive clinical quality assurance programs for in-home care delivery
• Establish and monitor key performance indicators (KPIs) and quality metrics for clinical services
• Ensure compliance with HEDIS quality measures and support health plan partners in achieving quality targets
• Lead root cause analysis and corrective action planning for quality incidents
• Develop and maintain clinical protocols, standard operating procedures, and best practices
• Collaborate with the Chief Medical Officer and clinical leadership on quality improvement initiatives
• Oversee patient safety programs and incident reporting systems
• Design and implement comprehensive onboarding and continuing education programs for all clinical team members
• Develop competency assessment frameworks and ensure all clinicians meet performance standards
• Oversee the creation of engaging training materials, protocols, and resources for both technical and soft skills
• Lead train-the-trainer programs to build internal training capacity across regions
• Evaluate training effectiveness through assessments, audits, and performance data
• Partner with People/HR teams and clinical leadership on clinical workforce development initiatives
• Stay current on best practices in adult learning and clinical education
• Build and maintain a robust quality assurance and initiatives program with clear KPIs and reporting
• Ensure all clinical operations comply with state and federal regulations, including OSHA, CLIA, and HIPAA
• Maintain relationships with relevant regulatory bodies and manage audit processes
• Partner closely with credentialing and compliance officer to ensure adherence to scope of practice requirements across different states
• Partner with Operations, Product, and Technology teams to optimize clinical workflows
• Collaborate with Customer Success teams to address partner needs around quality and training
• Work with Data and Analytics teams to leverage insights for quality improvement
• Support Business Development efforts with clinical expertise and quality metrics
• Serve as clinical quality subject matter expert for internal and external stakeholders
• Responsible for performance of quality and training teams
• Build and manage a high-performing clinical quality and training team
• Foster a culture of continuous improvement, learning, and clinical excellence
• Provide mentorship and professional development opportunities for team members
• Establish clear goals, metrics, and accountability frameworks

Requirements

• Clinical degree (RN, PA, NP, or MD/DO) with active licensure
• 7+ years of progressive clinical experience, including 3+ years in quality management or training leadership
• Deep understanding of clinical quality standards, patient safety principles, and regulatory requirements
• Proven experience developing and scaling training programs for clinical staff
• Strong knowledge of HEDIS measures, value-based care, and quality improvement methodologies
• Experience in home health, mobile health, or similar non-traditional care settings
• Excellent leadership, communication, and stakeholder management skills
• Ability to work in a fast-paced, high-growth startup environment
• Proficiency with quality management systems and learning management platforms

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities