Technical Implementation Manager, Enterprise Partnerships – Health Plans

Role Overview

• Own end-to-end onboarding and launch for complex enterprise health plan and health system partners
• Lead technical discovery across workflows, data/integrations, compliance, reporting, and success criteria
• Translate partner requirements into structured implementation plans aligned to Sprinter’s standard offerings
• Evaluate and broker custom partner requests in partnership with Product and Engineering
• Serve as primary internal owner for launch readiness, including risk identification and go/no-go decisions
• Drive cross-functional execution across Sales, Customer Success, Product, Engineering, Operations, and Support
• Manage technical setup and integrations, ensuring configurations meet Sprinter and partner requirements
• Troubleshoot onboarding issues (data transfer, workflows, configuration) and ensure smooth post-launch stabilization
• Partner with Product and Engineering to define and evolve Sprinter’s standard implementation offerings
• Build and continuously improve Sprinter’s enterprise implementation playbook across partners and geographies
• Establish clear handoffs and success criteria from deal close through steady-state Customer Success ownership
• Ensure implementation processes align with contractual SLAs and partner commitments
• Identify recurring implementation friction and translate insights into product or operational improvements
• Balance partner customization with long-term scalability and repeatability
• Influence senior internal leaders and enterprise customer stakeholders to maintain alignment and momentum
• Proactively manage dependencies, timelines, and competing priorities across multiple teams
• Provide clear executive-level visibility into launch status, risks, and tradeoffs
• Drive decision-making across ambiguous or high-stakes implementation scenarios
• Support strategic initiatives that improve enterprise partner experience and scalability

Requirements

• 5+ years in implementation, customer success operations, technical program management, or similar roles
• Led complex, cross-functional initiatives with multiple stakeholders and tight timelines
• Conducted technical discovery with enterprise customers and translated workflows into technical requirements
• Partnered closely with Product and Engineering to deliver scalable implementation solutions
• Managed enterprise or strategic customer onboarding and launch motions
• Operated effectively in fast-paced, high-growth environments with ambiguity
• Experience in healthcare, health tech, or with enterprise health plans or health systems
• Familiarity with healthcare operations, data integrations, or regulated environments
• Built or scaled implementation frameworks across multiple enterprise customers
• Strong stakeholder management with senior internal and external partners
• Track record of balancing customer needs with operational scalability
• Experience at a high-growth or pre-IPO company (Series B–D preferred).

Benefits

• Offers Equity