Oversee and enhance provider experience from contract signing to scheduling
Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance
Conduct provider onboarding and training to ensure seamless integration
Act as the primary liaison to address provider inquiries and concerns
Leverage advanced technologies to streamline scheduling and anticipate provider needs
Proactively resolve provider issues and adapt to emerging challenges in healthcare
Develop communication and engagement strategies to keep providers informed and engaged
Utilize provider feedback to improve operational processes and personalize interactions
Regularly conduct provider satisfaction surveys and gather feedback to identify areas for improvement
Collaborate with providers to address their inquiries, resolve issues, and facilitate communication between providers and relevant departments within the organization and with hospitals/clients
Coordinate training sessions or resources to educate providers on our policies, procedures, and best practices
Proactively identify and address provider concerns or challenges, working closely with cross-functional teams to find solutions
Develop and execute strategies to enhance provider engagement by forming strong relationships
Establish regular communication channels to keep providers informed about updates, changes, and opportunities within the organization
Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued
Use data-driven insights to develop action plans for improving provider experience
Continuously evaluate and enhance operational processes related to provider interactions and service delivery
Collaborate with other departments to streamline workflows and reduce friction points for providers
Requirements
Bachelor’s degree in healthcare administration, business, or a related field
Telemedicine experience
Previous experience in provider relations, healthcare management, or a similar role
Strong interpersonal and communication skills, with the ability to build and maintain positive relationships
Data-driven decision-making and analytical skills
Excellent organizational and project management abilities
Problem-solving skills and the ability to handle conflicts effectively
Proficiency in Microsoft Office and relevant software applications
Ability to adapt to changing healthcare landscapes and industry trends.
Benefits
Competitive salary with performance incentives
Health, dental, and vision insurance
401(k) offering with company match
100 % remote role with technology package provided