Manager, Provider Experience

Role Overview

• Oversee and enhance provider experience from contract signing to scheduling
• Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance
• Conduct provider onboarding and training to ensure seamless integration
• Act as the primary liaison to address provider inquiries and concerns
• Leverage advanced technologies to streamline scheduling and anticipate provider needs
• Proactively resolve provider issues and adapt to emerging challenges in healthcare
• Develop communication and engagement strategies to keep providers informed and engaged
• Utilize provider feedback to improve operational processes and personalize interactions
• Regularly conduct provider satisfaction surveys and gather feedback to identify areas for improvement
• Collaborate with providers to address their inquiries, resolve issues, and facilitate communication between providers and relevant departments within the organization and with hospitals/clients
• Coordinate training sessions or resources to educate providers on our policies, procedures, and best practices
• Proactively identify and address provider concerns or challenges, working closely with cross-functional teams to find solutions
• Develop and execute strategies to enhance provider engagement by forming strong relationships
• Establish regular communication channels to keep providers informed about updates, changes, and opportunities within the organization
• Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued
• Use data-driven insights to develop action plans for improving provider experience
• Continuously evaluate and enhance operational processes related to provider interactions and service delivery
• Collaborate with other departments to streamline workflows and reduce friction points for providers

Requirements

• Bachelor’s degree in healthcare administration, business, or a related field
• Telemedicine experience
• Previous experience in provider relations, healthcare management, or a similar role
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships
• Data-driven decision-making and analytical skills
• Excellent organizational and project management abilities
• Problem-solving skills and the ability to handle conflicts effectively
• Proficiency in Microsoft Office and relevant software applications
• Ability to adapt to changing healthcare landscapes and industry trends.

Benefits

• Competitive salary with performance incentives
• Health, dental, and vision insurance
• 401(k) offering with company match
• 100 % remote role with technology package provided
• 15 days of PTO and paid holidays
• Generous stock equity offering