Serve as the liaison between clients, Housing/Customer Service staff, and hotels
Consult with clients to create business rules and best practices tailored to their event needs
Analyze prior years’ inventory and patterns and advise clients on current and future room blocks
Provide recommendations based on pace reports, bell curve changes, and attrition risk
Manage hotel contract terms and communicate requirements to internal teams and hotel partners
Oversee suite assignments, room requests outside contracted blocks, and guest extension nights
Establish and manage sub‑blocks and ensure accurate system setup and website functionality
Analyze and manipulate inventory to maximize room block performance and mitigate attrition
Collaborate with hotels on inventory requests and addendums
Partner with project teams to meet client expectations and resolve challenges
Serve as Project Lead on Housing‑Only business and manage room list accuracy and delivery
Provide on‑site housing support as needed
Participate in product development and maintain proficiency with housing platforms, tools, and internal systems

Working knowledge (2+ years) in Association and/or Corporate housing, customer service, or registration environments
Strong interpersonal communication and customer service skills with proven success in client relationship management
Experience or understanding of hotel contracts, room blocks, and concessions; strong program/event management knowledge preferred
Ability to lead within a team, take initiative, and demonstrate commitment to work quality, client service, proactive problem solving, and continuous improvement
Excellent organizational skills, strong written and verbal communication, and high attention to detail
Ability to manage heavy workloads and multiple demands across several hotels and projects
Ability to analyze and manipulate data and create custom reports
Strong computer skills, proficiency in Microsoft Office, and ability to learn new technology quickly

Meeting Event Housing Specialist

Key skills