Enterprise Account Executive, Pharma

Role Overview

• Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor.
• Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership.
• Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
• Shape and evolve TailorMed’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings.
• Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth.
• Support complex negotiations by clearly articulating customer value and outcomes of existing and new products.
• Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth.
• Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions.
• Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
• Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical.
• Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers.
• Maintain deep expertise in TailorMed’s platform, pharmaceutical market trends, and patient access/market access best practices.
• Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth.
• Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; pharma experience required.
• Strong track record managing complex enterprise accounts and engaging multiple executive stakeholders.
• Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships.
• Experience developing Customer Success strategies, engagement models, or operating frameworks.
• Excellent coaching and people leadership skills.
• Strategic, analytical thinker with strong executive communication skills.
• Comfortable partnering with Product, R&D, and IT organizations.
• Ability to lead through ambiguity and manage competing priorities.
• Willingness to travel approximately 20%.

Benefits

• Competitive salary + equity
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support
• all effective from your first day of work
• 401(k) plan with a 4% employer match
• Paid holidays, vacation, and sick leave
• Six weeks of paid parental leave
• Company-paid life insurance
• New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
• The opportunity to help shape the future of healthcare