Client Relations Manager

Role Overview

• Be the first point of contact for clients via phone calls, emails.
• Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
• Proactively resolve client complaints and difficult situations with professionalism and empathy.
• Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
• Maintain detailed and accurate records of all client interactions.
• Ensure all actions and communications are in compliance with company policies and relevant regulations.

Requirements

• Previous experience in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Proven ability to problem-solve and manage conflicts.
• Strong attention to detail and organizational skills.
• Ability to effectively handle multiple tasks and priorities.
• Proficiency with CRM (Customer Relationship Management) software is a plus.
• A positive and service-oriented attitude.